:root{--brand-primary: #6a32e1;--brand-primary-rgb: 106, 50, 225;--brand-primary-shade: #2e1c8b;--brand-primary-tint: #7947e4;--brand-logo-purple: #5200a0;--brand-text-purple: #5b21b6;--success: #00d815;--warning: #ff9c08;--danger: #fe2f1e;--page-bg: #fbfbfd;--surface: #ffffff;--surface-muted: #f2f2f2;--text-primary: #000000;--text-secondary: rgba(0, 0, 0, .85);--text-muted: rgba(0, 0, 0, .55);--border-color: rgba(0, 0, 0, .1);--icon-color: var(--brand-primary);--header-bg: rgba(255, 255, 255, .86);--header-border: var(--border-color);--card-shadow: none;--input-bg: #ffffff;--badge-bg: rgba(106, 50, 225, .1);--badge-color: var(--brand-primary);--callout-bg: rgba(106, 50, 225, .08);--callout-warning-bg: rgba(255, 156, 8, .12);--chat-slot-bg: #180c2e;--radius-sm: 12px;--radius-md: 16px;--radius-lg: 20px;--radius-pill: 100px;--font: "Poppins", Helvetica, Arial, sans-serif;--primary-gradient: linear-gradient(180deg, #6a32e1 0%, #2e1c8b 100%);color-scheme:light}html.darkMode{--page-bg: #131b42;--page-bg-image: radial-gradient(circle at 50% 0%, #1b2550 0%, #131b42 52%, #101634 100%);--surface: #0f1531;--surface-muted: #191919;--text-primary: #ffffff;--text-secondary: rgba(255, 255, 255, .78);--text-muted: rgba(255, 255, 255, .62);--border-color: rgba(106, 50, 225, .3);--icon-color: #ad84f5;--header-bg: rgba(15, 21, 49, .88);--header-border: var(--border-color);--input-bg: rgba(39, 44, 70, .5);--badge-bg: rgba(173, 132, 245, .16);--badge-color: #ad84f5;--callout-bg: rgba(92, 51, 179, .18);--callout-warning-bg: rgba(255, 156, 8, .18);--chat-slot-bg: #0f1531;--surface-gradient: linear-gradient(180deg, rgba(92, 51, 179, .12) 0%, #0f1531 100%);color-scheme:dark}*,*:before,*:after{box-sizing:border-box}html,body,#root{margin:0;min-height:100%}body{font-family:var(--font);font-size:.875rem;font-weight:400;letter-spacing:.25px;line-height:1.5;color:var(--text-primary);background:var(--page-bg);background-image:var(--page-bg-image, none);background-attachment:fixed}h1,h2,h3,h4{font-weight:600;line-height:1.25;color:var(--text-primary)}a{color:var(--brand-primary);text-decoration:none}html.darkMode a{color:var(--icon-color)}a:hover{text-decoration:underline}button,input,textarea,select{font:inherit;color:inherit}.help-shell{min-height:100vh;display:flex;flex-direction:column}.help-header{position:sticky;top:0;z-index:20;display:flex;align-items:center;justify-content:space-between;gap:1rem;min-height:60px;padding:.85rem 1.25rem;background:var(--header-bg);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-bottom:1px solid var(--header-border)}.help-header a{color:var(--text-primary);text-decoration:none}.help-header__actions{display:flex;align-items:center;gap:.65rem}.theme-toggle{display:inline-flex;align-items:center;gap:4px;height:44px;padding:0 6px;border-radius:22px;background:#fff;border:1px solid rgba(91,33,182,.28);box-shadow:0 4px 14px #1018280f;flex-shrink:0}html.darkMode .theme-toggle{background:#5b21b61a;border-color:#5b21b62e;box-shadow:none}.theme-toggle__btn{width:34px;height:34px;border:0;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;background:transparent;color:#6b7280;cursor:pointer;transition:background .2s ease,color .2s ease,box-shadow .2s ease}html.darkMode .theme-toggle__btn{color:#a78bfa}.theme-toggle__btn.is-active{background:var(--primary-gradient);color:#fff;box-shadow:inset 0 1px #fff3,0 4px 12px #6a32e152}.theme-toggle__btn:not(.is-active):hover{background:#f7f7fb;color:#111827}html.darkMode .theme-toggle__btn:not(.is-active):hover{background:#6d28d924;color:#ddd6fe}.profile-menu{position:relative}.profile-menu__trigger{width:40px;height:40px;padding:0;display:inline-flex;align-items:center;justify-content:center;border-radius:999px;border:1px solid var(--border-color);background:var(--surface);color:var(--icon-color);cursor:pointer;transition:border-color .15s ease,box-shadow .15s ease}.profile-menu__trigger:hover,.profile-menu__trigger.is-open{border-color:rgba(var(--brand-primary-rgb),.45);box-shadow:0 0 0 3px rgba(var(--brand-primary-rgb),.12)}.profile-menu__trigger.is-signed-in{padding:0;border:none;background:transparent}.profile-menu__avatar{width:40px;height:40px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;background:var(--primary-gradient);color:#fff;font-size:.78rem;font-weight:600;letter-spacing:.02em}.profile-menu__dropdown{position:absolute;top:calc(100% + 8px);right:0;z-index:40;width:min(260px,calc(100vw - 1.5rem));padding:.45rem;border:1px solid var(--border-color);border-radius:16px;background:var(--surface);box-shadow:0 12px 32px #180c2e24}html.darkMode .profile-menu__dropdown{box-shadow:0 12px 32px #0006}.profile-menu__identity{display:flex;flex-direction:column;align-items:flex-start;gap:.2rem;padding:.65rem .7rem .75rem;margin-bottom:.25rem;border-bottom:1px solid var(--border-color)}.profile-menu__identity strong{font-size:.9rem;color:var(--text-primary)}.profile-menu__identity span:not(.badge){font-size:.75rem;color:var(--text-muted);word-break:break-all}.profile-menu__identity .badge{margin-top:.35rem}.profile-menu__item{display:flex;width:100%;align-items:center;border:none;border-radius:10px;background:transparent;color:var(--text-primary);text-align:left;text-decoration:none;font:inherit;font-size:.875rem;font-weight:500;padding:.7rem .75rem;cursor:pointer}.profile-menu__item:hover{background:rgba(var(--brand-primary-rgb),.08);text-decoration:none}.profile-menu__item--danger{color:var(--danger)}.profile-menu__item--danger:hover{background:#fe2f1e14}.help-main{flex:1;width:min(960px,100%);margin:0 auto;padding:1.5rem 1.25rem 3.5rem}.help-footer{border-top:1px solid var(--border-color);padding:1rem 1.25rem;text-align:center;color:var(--text-muted);font-size:.8125rem;background:transparent}.btn{border:1px solid transparent;border-radius:var(--radius-sm);padding:.65rem 1rem;min-height:40px;cursor:pointer;font-weight:500;text-transform:capitalize;transition:background .15s ease,border-color .15s ease,color .15s ease}.btn:disabled{opacity:.65;cursor:not-allowed}.btn-primary{background:var(--brand-primary);color:#fff}.btn-primary:hover:not(:disabled){background:var(--brand-primary-tint)}.btn-gradient{background:var(--primary-gradient);color:#fff}.btn-outline{background:transparent;border-color:var(--brand-primary);color:var(--brand-primary)}html.darkMode .btn-outline{border-color:var(--icon-color);color:var(--icon-color)}.btn-ghost{background:transparent;border-color:var(--border-color);color:var(--text-primary)}.btn-icon{width:40px;min-height:40px;padding:0;display:inline-flex;align-items:center;justify-content:center;border-radius:var(--radius-sm);border:1px solid var(--border-color);background:var(--surface);color:var(--icon-color);text-decoration:none;cursor:pointer}a.btn-icon:hover{text-decoration:none;border-color:rgba(var(--brand-primary-rgb),.45)}.card{background:var(--surface);background-image:var(--surface-gradient, none);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:1.25rem;box-shadow:var(--card-shadow)}.hero{text-align:center;padding:2rem 0 1.5rem}.hero h1{margin:0 0 .75rem;font-size:clamp(1.75rem,4vw,2.35rem)}.hero p{margin:0 auto 1.5rem;max-width:36rem;color:var(--text-muted)}.search-bar{display:flex;gap:.5rem;max-width:40rem;margin:0 auto 1.5rem}.search-autocomplete{position:relative;max-width:40rem;margin:0 auto 1.5rem;text-align:left;z-index:5}.search-autocomplete .search-bar{margin:0;max-width:none}.search-bar input{flex:1;border:1px solid var(--border-color);border-radius:var(--radius-pill);padding:.75rem 1rem;background:var(--input-bg);color:var(--text-primary);min-height:44px}.search-autocomplete__panel{position:absolute;left:0;right:0;top:calc(100% + .4rem);background:var(--surface, #fff);border:1px solid var(--border-color);border-radius:14px;box-shadow:0 12px 28px #0f172a1f;overflow:hidden}.search-autocomplete__status{margin:0;padding:.85rem 1rem;font-size:.9rem}.search-autocomplete__list{list-style:none;margin:0;padding:.35rem 0;max-height:min(22rem,55vh);overflow-y:auto}.search-autocomplete__option{display:flex;flex-direction:column;gap:.2rem;width:100%;text-align:left;border:0;background:transparent;color:inherit;padding:.7rem 1rem;cursor:pointer}.search-autocomplete__option:hover,.search-autocomplete__option.is-active{background:rgba(var(--brand-primary-rgb),.08)}.search-autocomplete__option-title{font-weight:600;font-size:.95rem;line-height:1.3}.search-autocomplete__option-summary{font-size:.82rem;line-height:1.35;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.search-autocomplete__option-meta{font-size:.75rem;color:var(--brand-primary);font-weight:500}.search-autocomplete__footer{display:block;width:100%;border:0;border-top:1px solid var(--border-color);background:transparent;color:var(--brand-primary);font-weight:600;font-size:.875rem;text-align:left;padding:.75rem 1rem;cursor:pointer}.search-autocomplete__footer:hover{background:rgba(var(--brand-primary-rgb),.06)}.search-bar input:focus,.form-field input:focus,.form-field textarea:focus,.form-field select:focus{outline:2px solid rgba(var(--brand-primary-rgb),.35);outline-offset:1px}.audience-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:1rem;margin-top:1.5rem}.audience-card{text-align:left;cursor:pointer;transition:border-color .15s ease,box-shadow .15s ease;color:inherit;width:100%}.audience-card:hover,.audience-card.active{border-color:var(--brand-primary);box-shadow:0 0 0 2px rgba(var(--brand-primary-rgb),.18)}.audience-card h2{margin:0 0 .35rem;font-size:1.1rem}.audience-card p{margin:0;color:var(--text-muted);font-size:.875rem}.category-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:.85rem}.category-card{display:flex;gap:.85rem;align-items:flex-start;color:inherit;text-decoration:none}.category-card:hover{text-decoration:none;border-color:var(--brand-primary)}.category-card__icon{width:48px;height:48px;border-radius:var(--radius-md);display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;color:#fff;background:var(--primary-gradient)}.article-list{display:flex;flex-direction:column;gap:.75rem}.article-item{display:block;padding:1rem;border:1px solid var(--border-color);border-radius:var(--radius-md);background:var(--surface);background-image:var(--surface-gradient, none);color:inherit;text-decoration:none}.article-item:hover{border-color:var(--brand-primary);text-decoration:none}.article-item h3{margin:0 0 .35rem;font-size:1rem}.muted{color:var(--text-muted)}.form-field{display:flex;flex-direction:column;gap:.35rem;margin-bottom:.85rem}.form-field input,.form-field textarea,.form-field select{border:1px solid var(--border-color);border-radius:var(--radius-sm);padding:.65rem .75rem;min-height:40px;background:var(--input-bg);color:var(--text-primary)}.callout{border-radius:var(--radius-sm);padding:.85rem 1rem;background:var(--callout-bg);border-left:4px solid var(--brand-primary)}.callout.warning{background:var(--callout-warning-bg);border-left-color:var(--warning)}.step-list{margin:0;padding-left:1.25rem}.step-list li{margin-bottom:.65rem}.empty-state{text-align:center;padding:2rem 1rem}.chat-slot{position:fixed;right:1rem;bottom:1rem;z-index:40;background:var(--chat-slot-bg);color:#fff;border-radius:var(--radius-pill);padding:.75rem 1rem;font-size:.8125rem;border:1px solid var(--border-color);box-shadow:0 8px 24px #180c2e47}.badge{display:inline-block;font-size:.75rem;padding:.2rem .55rem;border-radius:var(--radius-pill);background:var(--badge-bg);color:var(--badge-color);text-transform:capitalize}.section-title{display:flex;align-items:baseline;justify-content:space-between;gap:1rem;margin-bottom:.85rem}.section-title h2{margin:0;font-size:1.15rem}.article-blocks{display:flex;flex-direction:column;gap:1.15rem}.article-blocks h2{margin:0;font-size:1.25rem}.article-text p:last-child{margin-bottom:0}.login-page{display:flex;justify-content:center;align-items:flex-start;min-height:calc(100vh - 140px);padding:1.5rem 0 2.5rem}.login-panel{width:min(440px,100%);padding:1.85rem 1.55rem 1.5rem;border:1px solid var(--border-color);border-radius:20px;background:var(--surface);box-shadow:0 8px 28px #180c2e1a}html.darkMode .login-panel{box-shadow:0 8px 28px #00000059}.login-brand{display:flex;align-items:center;justify-content:space-between;gap:.75rem;margin-bottom:1.35rem}.login-brand__tag{font-size:.72rem;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--badge-color);background:var(--badge-bg);border-radius:var(--radius-pill);padding:.35rem .7rem}.login-panel__intro h1{margin:0 0 .45rem;font-size:clamp(1.55rem,3.5vw,1.9rem);letter-spacing:-.02em}.login-panel__intro p{margin:0;color:var(--text-muted);line-height:1.55}.login-audience{display:grid;grid-template-columns:1fr 1fr;gap:.65rem;margin:1.35rem 0 1.1rem;padding:0;background:transparent;border-radius:0}.login-audience button{display:flex;align-items:flex-start;gap:.65rem;text-align:left;border:1px solid var(--border-color);border-radius:16px;min-height:72px;padding:.85rem .8rem;background:var(--surface);color:var(--text-primary);cursor:pointer;transition:border-color .15s ease,box-shadow .15s ease,background .15s ease}.login-audience button:hover{border-color:rgba(var(--brand-primary-rgb),.45)}.login-audience button.active{border-color:var(--brand-primary);box-shadow:0 0 0 3px rgba(var(--brand-primary-rgb),.16);background:color-mix(in srgb,var(--brand-primary) 6%,var(--surface))}html.darkMode .login-audience button.active{border-color:var(--icon-color);box-shadow:0 0 0 3px #ad84f52e;background:#ad84f514;color:var(--text-primary)}.login-audience__icon{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:12px;flex-shrink:0;color:#fff;background:var(--primary-gradient)}.login-audience__copy{display:flex;flex-direction:column;gap:.15rem;min-width:0}.login-audience__copy strong{font-size:.9rem;font-weight:600}.login-audience__copy small{color:var(--text-muted);font-size:.72rem;line-height:1.3}.login-verify-meta{display:flex;align-items:center;justify-content:space-between;gap:.75rem;margin:1.25rem 0 1rem}.login-progress{list-style:none;display:flex;align-items:center;gap:.55rem;margin:0 0 1.25rem;padding:0;font-size:.75rem;color:var(--text-muted)}.login-progress>li{display:inline-flex;align-items:center;gap:.4rem}.login-progress__line{flex:1;height:1px;background:var(--border-color);min-width:1.5rem}.login-progress__dot{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;border-radius:50%;border:1px solid var(--border-color);font-size:.68rem;font-weight:600;background:var(--surface)}.login-progress .active{color:var(--brand-primary);font-weight:600}.login-progress .active .login-progress__dot,.login-progress .done .login-progress__dot{border-color:transparent;background:var(--primary-gradient);color:#fff}html.darkMode .login-progress .active{color:var(--icon-color)}.login-hint{margin:-.25rem 0 .85rem;font-size:.78rem;color:var(--text-muted)}.login-otp-field{margin-bottom:1rem}.login-otp-input{text-align:center;letter-spacing:.42em;font-size:1.35rem;font-weight:600;padding-left:.85rem!important;min-height:52px!important;border-radius:14px!important}.login-alert{margin:0 0 .85rem;padding:.75rem .85rem;border-radius:12px;font-size:.82rem;line-height:1.45}.login-alert--success{background:#00d8151a;color:#0a7a18;border:1px solid rgba(0,216,21,.28)}html.darkMode .login-alert--success{color:#7dff8d;background:#00d8151f}.login-alert--error{background:#fe2f1e14;color:var(--danger);border:1px solid rgba(254,47,30,.22)}.login-submit{width:100%;margin-top:.15rem;min-height:46px;border-radius:14px;font-size:.95rem}.login-secondary-actions{display:flex;flex-wrap:wrap;justify-content:space-between;gap:.65rem;margin-top:.85rem}.login-text-btn{border:none;background:transparent;padding:0;color:var(--brand-primary);font:inherit;font-size:.82rem;font-weight:500;cursor:pointer}.login-text-btn:disabled{opacity:.55;cursor:not-allowed}html.darkMode .login-text-btn{color:var(--icon-color)}.login-footer{margin:1.35rem 0 0;text-align:center;font-size:.85rem}.login-footer a{color:var(--text-muted)}.login-footer a:hover{color:var(--brand-primary)}@media(max-width:480px){.login-audience{grid-template-columns:1fr}.login-panel{padding:1.5rem 1.15rem 1.25rem}}.ticket-form-page{max-width:680px;margin:0 auto}.ticket-form-intro{margin-bottom:1.5rem}.ticket-form-kicker{margin:0 0 .4rem;font-size:.72rem;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--brand-primary)}html.darkMode .ticket-form-kicker{color:var(--icon-color)}.ticket-form-intro h1{margin:0 0 .45rem;font-size:clamp(1.55rem,3.5vw,1.9rem);letter-spacing:-.02em}.ticket-form-lede{margin:0 0 .9rem;color:var(--text-muted);max-width:36rem;line-height:1.55}.ticket-form-meta{display:flex;flex-wrap:wrap;gap:.45rem;align-items:center}.ticket-form-meta__chip{display:inline-flex;align-items:center;max-width:100%;padding:.28rem .65rem;border-radius:var(--radius-pill);border:1px solid var(--border-color);background:var(--surface);color:var(--text-muted);font-size:.75rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-form{border:1px solid var(--border-color);border-radius:20px;background:var(--surface);box-shadow:0 8px 28px #180c2e14;padding:0;overflow:hidden}html.darkMode .ticket-form{box-shadow:0 8px 28px #00000047}.ticket-form-section{padding:1.35rem 1.4rem .35rem}.ticket-form-section+.ticket-form-section{border-top:1px solid var(--border-color)}.ticket-form-section__head{margin-bottom:1rem}.ticket-form-section__head h2{margin:0 0 .25rem;font-size:1rem}.ticket-form-section__head p{margin:0;color:var(--text-muted);font-size:.8125rem}.ticket-optional{font-size:.75rem;font-weight:500;color:var(--text-muted);text-transform:lowercase;letter-spacing:0}.ticket-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 1rem}.ticket-file-input{display:none}.ticket-dropzone{width:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:.35rem;min-height:132px;padding:1.25rem 1rem;border:1.5px dashed rgba(var(--brand-primary-rgb),.35);border-radius:16px;background:rgba(var(--brand-primary-rgb),.04);color:var(--text-muted);cursor:pointer;text-align:center;transition:border-color .15s ease,background .15s ease,color .15s ease}.ticket-dropzone strong{color:var(--text-primary);font-size:.92rem}.ticket-dropzone span:last-child{font-size:.78rem}.ticket-dropzone__icon{width:44px;height:44px;border-radius:14px;display:inline-flex;align-items:center;justify-content:center;margin-bottom:.25rem;color:#fff;background:var(--primary-gradient)}.ticket-dropzone:hover:not(:disabled),.ticket-dropzone.is-dragover{border-color:var(--brand-primary);background:rgba(var(--brand-primary-rgb),.08)}.ticket-dropzone:disabled{opacity:.7;cursor:not-allowed}.ticket-dropzone.is-busy{opacity:.8}.attachment-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:.75rem;margin:.9rem 0 .35rem}.attachment-thumb{position:relative;display:block;border:1px solid var(--border-color);border-radius:var(--radius-sm);overflow:hidden;background:var(--surface-muted);min-height:96px;text-decoration:none;color:inherit}.attachment-thumb img{display:block;width:100%;height:110px;object-fit:cover}.attachment-thumb span{display:block;padding:.65rem;font-size:.75rem;word-break:break-all}.attachment-thumb button{position:absolute;right:.35rem;bottom:.35rem;border:none;border-radius:8px;padding:.25rem .45rem;font-size:.7rem;background:#000000a6;color:#fff;cursor:pointer}.ticket-form-actions{display:flex;align-items:center;justify-content:flex-end;gap:.65rem;padding:1.15rem 1.4rem 1.35rem;border-top:1px solid var(--border-color);margin-top:.75rem;background:color-mix(in srgb,var(--surface-muted) 55%,transparent)}.ticket-form-submit{min-width:160px;min-height:44px;border-radius:14px}.ticket-form .login-alert{margin:.75rem 1.4rem 0}.ticket-success{max-width:480px;margin:1rem auto;text-align:center;padding:2rem 1.5rem;border:1px solid var(--border-color);border-radius:20px;background:var(--surface);box-shadow:0 8px 28px #180c2e14}.ticket-success__icon{width:56px;height:56px;margin:0 auto 1rem;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;color:#fff;background:var(--primary-gradient)}.ticket-success h1{margin:0 0 .5rem;font-size:1.5rem}.ticket-success p{margin:0 0 1.25rem;color:var(--text-muted)}.ticket-success__actions{display:flex;gap:.65rem;justify-content:center;flex-wrap:wrap}@media(max-width:640px){.ticket-form-grid{grid-template-columns:1fr}.ticket-form-actions{flex-direction:column-reverse;align-items:stretch}.ticket-form-submit{width:100%}}.ticket-list{display:flex;flex-direction:column;gap:.75rem}.ticket-item{display:block;padding:1rem 1.1rem;border:1px solid var(--border-color);border-radius:var(--radius-md);background:var(--surface);color:inherit;text-decoration:none}.ticket-item:hover{border-color:var(--brand-primary);text-decoration:none}.ticket-item__top{display:flex;align-items:center;justify-content:space-between;gap:.75rem;margin-bottom:.35rem}.ticket-item h3{margin:0 0 .35rem;font-size:1rem}.ticket-detail{max-width:760px;margin:0 auto}.ticket-detail__back{display:inline-flex;margin-bottom:1rem;font-size:.875rem;font-weight:500;color:var(--text-muted);text-decoration:none}.ticket-detail__back:hover{color:var(--brand-primary)}.ticket-detail__hero{padding:1.25rem 1.35rem;margin-bottom:1.25rem;border:1px solid var(--border-color);border-radius:18px;background:var(--surface);box-shadow:0 8px 24px #180c2e0f}.ticket-detail__hero-top{display:flex;align-items:center;justify-content:space-between;gap:.75rem;margin-bottom:.55rem}.ticket-detail__number{font-size:.78rem;font-weight:600;letter-spacing:.04em;color:var(--brand-primary)}html.darkMode .ticket-detail__number{color:var(--icon-color)}.ticket-detail__hero h1{margin:0 0 .4rem;font-size:clamp(1.35rem,3vw,1.7rem);letter-spacing:-.02em}.ticket-detail__hero p{margin:0;color:var(--text-muted);font-size:.82rem}.ticket-status{display:inline-flex;align-items:center;padding:.25rem .65rem;border-radius:var(--radius-pill);font-size:.72rem;font-weight:600;text-transform:capitalize;background:var(--badge-bg);color:var(--badge-color)}.ticket-status--open{background:#6a32e11a;color:var(--brand-primary)}.ticket-status--in_progress,.ticket-status--waiting{background:#ff9c0824;color:#b86a00}.ticket-status--resolved,.ticket-status--closed{background:#00d8151f;color:#0a7a18}.ticket-thread{display:flex;flex-direction:column;gap:.95rem;margin:0 0 1.25rem}.ticket-bubble{display:grid;grid-template-columns:40px minmax(0,1fr);gap:.75rem;align-items:flex-start}.ticket-bubble__avatar{width:40px;height:40px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;background:var(--primary-gradient);color:#fff;font-size:.85rem;font-weight:600;flex-shrink:0}.ticket-bubble__avatar.is-admin{background:#180c2e}html.darkMode .ticket-bubble__avatar.is-admin{background:#ad84f540;color:#ad84f5}.ticket-bubble__body{border:1px solid var(--border-color);border-radius:16px;padding:.95rem 1rem;background:var(--surface)}.ticket-bubble.is-admin .ticket-bubble__body{border-left:3px solid var(--brand-primary)}.ticket-bubble.is-me .ticket-bubble__body{background:color-mix(in srgb,var(--surface-muted) 65%,var(--surface))}.ticket-bubble__body header{display:flex;justify-content:space-between;gap:.75rem;align-items:baseline;margin-bottom:.45rem}.ticket-bubble__body header span{color:var(--text-muted);font-size:.75rem;white-space:nowrap}.ticket-bubble__body p{margin:0;white-space:pre-wrap;line-height:1.55;color:var(--text-primary)}.ticket-attach-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:.65rem;margin-top:.85rem}.ticket-attach{display:flex;flex-direction:column;border:1px solid var(--border-color);border-radius:12px;overflow:hidden;background:var(--surface);color:inherit;text-decoration:none;min-height:120px}.ticket-attach:hover{border-color:rgba(var(--brand-primary-rgb),.45);text-decoration:none}.ticket-attach img{display:block;width:100%;height:110px;object-fit:cover;background:var(--surface-muted)}.ticket-attach__fallback{height:110px;display:flex;align-items:center;justify-content:center;background:rgba(var(--brand-primary-rgb),.06);color:var(--brand-primary)}.ticket-attach__name{display:block;padding:.5rem .65rem;font-size:.72rem;color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-reply{border:1px solid var(--border-color);border-radius:18px;background:var(--surface);padding:1.15rem 1.2rem 1.2rem;box-shadow:0 8px 24px #180c2e0f}.ticket-reply__head{margin-bottom:.85rem}.ticket-reply__head h2{margin:0 0 .2rem;font-size:1rem}.ticket-reply__head p{margin:0;color:var(--text-muted);font-size:.8rem}.ticket-reply textarea{width:100%;border:1px solid var(--border-color);border-radius:14px;padding:.85rem .9rem;min-height:110px;resize:vertical;background:var(--input-bg);color:var(--text-primary);font:inherit}.ticket-reply__actions{display:flex;justify-content:flex-end;margin-top:.85rem}.ticket-reply__actions .btn{min-width:140px;min-height:44px;border-radius:14px}.ticket-detail__closed{border:1px solid var(--border-color);border-radius:18px;background:var(--surface);padding:1.25rem 1.35rem;text-align:center}.ticket-detail__closed strong{display:block;margin-bottom:.35rem}.ticket-detail__closed p{margin:0 0 1rem;color:var(--text-muted)}.ticket-detail-error{padding:1.25rem;border:1px solid rgba(254,47,30,.22);border-radius:16px;background:#fe2f1e0f;color:var(--danger)}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}@media(max-width:640px){.ticket-bubble{grid-template-columns:34px minmax(0,1fr);gap:.55rem}.ticket-bubble__avatar{width:34px;height:34px;font-size:.75rem}.ticket-reply__actions{justify-content:stretch}.ticket-reply__actions .btn{width:100%}}